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The WebCanDo operating manual:

Whether you're looking to upload your files, or want to familiarize yourself with our advanced features, this manual has step by step instructions to help answer your questions.

        Open Manual

::WebCanDo Support Site::    

Click here for Cpanel Support and Tutorials
Click here for our Glossary of Terms
Click here for WebCanDo Helpdesk Support


Pre Sales Questions
 Q.  Do you offer a money back guarantee?
 Q.  Are there any setup fees?
 Q.  Is there a minimum time contract/commitment?
 Q.  What credit cards do you accept?
 Q.  How does WebCanDo.com provide support?
 Q.  Does WebCanDo.com permit Adult Hosting?
 Q.  What is WebCanDo.com's uptime and network like?  Q.  Is my site backed up?
 Q.  Some hosts offer unlimited traffic. Why don't you?
 Q.  Does WebCanDo.com offer SSL services?
 Q.  Can I access my site 24 hours a day?
 Q.  Do you offer a shopping cart?

Quick Links
 1.  MySQL Help
 2.  CGI Help
 3.  Microsoft Frontpage
 4.  PHP Help
 5.  Interchange Shopping Cart


Q.  Do you offer a money back guarantee?

A.  Yes. WebCanDo.com com offers a 30 day satisfaction guarantee, if you are not satisfied with our services, we will cancel your account and refund the prorated portion of your hosting. (See our Terms and Conditions).

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Q.  Are there any setup fees?

A.  WebCanDo.com does not charge any setup fees for our hosting services.
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Q.  Is there a minimum time contract/commitment??

A.  Not at WebCanDo.com. We offer monthly, quarterly, semi-annual, and yearly billing plans. We have added monthly billing cycles for our customers, but our prices are so low that we encourage quarterly payments are standard billing cycle. (See our Hosting Terms and Conditions     TOP


Q.  What credit cards do you accept?

A.  At this time we accept Visa, MasterCard, American Express, and Discover.  We have also found that debit cards will occasionally work but they should not be relied upon. If you would like to pay a one-time charge you can access our Credit Card Authorization Form
Quick Payments or login to: WebCanDo Billing

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Q.  How does WebCanDo.com provide support?

A.  You can contact our support team 24 X 7 via our Contact web page and our Support Helpdesk . Additionally, every Control Panel includes an email support button. Toll Free phone support is available for web design customers only, all others will be charged for the call. Our Web Design support number is 888-340-1121. Our support system contains information on the most frequently asked technical questions. It offers instructions, explanations, and trouble shooting tactics to answer your questions as quickly as possible. Our online Manual can answer all questions on your hosting account.

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Q.  Does WebCanDo.com permit Adult Hosting?

A.  Pornography and sex-related merchandising is prohibited on all our servers. This includes sites that may infer sexual content, or links to adult content elsewhere. We will be the sole arbiter in determining violations of this provision.
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Q.  What is WebCanDo.com's uptime and network like?

A.  WebCanDo.com currently averages more than 99.98% month uptime. Our data center is a carrier class tier one facility, please visit our Network Page for more information.
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Q.  Is my site backed up?

A.  Yes backups are done daily on all servers, a daily incremental back up and a monthly full backup.
We recommend that you store a back-up your own files and have a copy locally on your own computer.
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Q.  Some hosts offer unlimited traffic. Why don't you?

A.  There is an old saying "You get what you pay for". Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. In addition, most of the host's that offer unlimited traffic have slow internet connections that take time to load or have a high amount of page errors. Our servers are among the fastest in the industry.
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Q.  Does WebCanDo.com offer SSL services?

A.  WebCanDo.com offers SSL (secure socket layer) certificates via the GEOTRUST network. A secure certificate is a must for a site that with a shopping cart or private secure data.

GeoTrust, Inc., a leader in trust solutions for the Internet security infrastructure, is paving the way to a new world of trust and business opportunity. GeoTrust's second-generation Internet trust solutions, based on breakthrough identity trust and world-class digital certificate technologies, enable Web sites, enterprises and individuals to safely exploit the Internet.

If you order an SSL certificate from WebCanDo a dedicated IP is required to install an SSL on our servers. We charge $99.00 per year for True, 256-bit SSL certificates, and $ 30 per year for one dedicated IP delivered in minutes.
Click Here to order a dedicated IP.
Click Here to order an SSL certificate.

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Q.  Can I access my site 24 hours a day?

A.  Yes. Absolutely. Whether you're a day person or a night owl, your site is available for you to update. Our data center is carrier class and our connectivity is Tier One, with multiple redundant links.
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Q.  Do you offer a shopping cart?

A.  The Standard and Savvy Hosting plans includes a choice of shopping carts, AgoraCart or OsCommerce. The two carts provide professional-looking, template-driven storefronts enabling you to easily create a unique "look and feel" for your store. Products are displayed in a simple, straight-forward manner that makes shopping fun and easy. Click Here for a more in-depth description of Agora features. or Click Here to see the OS Commerce cart in action.

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